Will I have an engineer sent for several faults?
We’ll always attempt to fix any issues straight away, but if it is not a thing we could resolve remotely, we’ll send an engineer.
1 Cabled areas just. 362Mbps download that is average
2 VIRGIN MEDIA CABLED STREETS ONLY. According to average top time install performance, virginmedia.com/ourspeeds. Film centered on 4.1GB file size, an user that is single wired connection. Minimal device requirements use.
3 VIRGIN MEDIA CABLED STREETS ONLY. Predicated on normal top time performance that is download virginmedia.com/ourspeeds. Music record predicated on 85MB file size, a solitary user and wired connection. Minimal device requirements use.
The stuff that is legal
Your cost will likely not increase through the period that is minimum for broadband just packages.
New clients just. SERVICES ONLY FOR SALE IN VIRGIN MEDIA SYSTEM AREAS. Susceptible to survey, system ability and credit check. A period that is minimum towards the solutions, please check basket for details.
What exactly is a period that is minimum? Us you will end up investing using that solution for the minimal period of time (age. G whenever you simply take any solutions from. 18 months). We call this the absolute minimum period, minimal term or minimal commitment duration however they suggest the thing that is same. Please look at your container for information on the period that is minimum is applicable to your solutions you’ve chosen.
Wemagine if I cancel or go house? If you cancel throughout the minimal period, you may want to spend an early on disconnection cost, including whenever you go on to a home outside the Virgin Media system area – the reason being you’ll be asking to cancel your solutions early. The Virgin Media community doesn’t protect every one of the UK – please use our post rule checker right here to test accessibility. You’ll find more information in the disconnection that is early and procedure by visiting the Legal Stuff portion of the internet site right right here. For the terms that are full conditions please click on this link.
Got a necessity for rate? We’ve got you covered
Upgrades for eligible Ultimate Oomph customers from 500Mbps to 600Mbps are going to be finished by 31st March 2021.
Services and installing of gear might vary susceptible to government advice on COVID19
Re Payment: you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd if you pay by any other means than Direct Debit. You might decide to get a paper bill alternatively. In the event that you look for a paper bill, we possibly may ask you for one more quantity with this solution, which we shall let you know about once you request the alteration.
Re Payment might be needed ahead of time. Your bill that is first includes cost when it comes to thirty days you join (from a single day you join), plus 30 days ahead of time. Phone phone phone Calls could be supervised. Further terms and conditions use. See parts below for lots more stuff that is legal.
Money-back guarantee: The 14-day money-back guarantee is available for brand new and existing broadband and television clients using a service that is new. Phone within week or two of solution activation to cancel therefore we’ll refund the month that is first fee and any installation fee. You will simply be charged for deals ( telephone telephone calls, texts, acquisitions, solution improvements) occurring after activation. Statutory legal rights not impacted.
Comprehensive servicing/repairs: Excludes misuse/mistreatment and damage that is accidental. See conditions and terms. Gear remains home of Virgin Media.
SIM: Separate agreements and stipulations connect with your broadbanmobile solutions|services that are mobilInvest the broadband and mobile solutions from us, you may get split bills for the broadband and mobile solutions.
Weather: Satellite and aerial signals can be afflicted with extreme climate. See virginmedia.com, Sky bt.com and.com for complete information on each provider’s services and products.
For factual statements about exactly how much it costs to call we from the Virgin Media house phone, see virginmedia.com/callcosts. Phone expenses off their systems and mobiles differ.
QuickStart: just designed for broadband to properties which are presently serviceable and also had Virgin Media solutions formerly. Virgin mobile installation will take more time.
Installation: specialist installation costs may use on specific packages or packages (beginning with ?30 for standard install).
Set-up Fee: There’s an activation charge of ?35. Nevertheless, if you’re on a single of y our 30-day rolling agreements need that is you’ll spend yet another one-off flexi cost of ?45.
Distribution of one’s equipment to keep via Click & Collect is free.
Home distribution of the gear is an extra ?5.
BT charge as much as ?129 fee for faults inside of house boundary (including kit away from guarantee).
Treatments: then legal remedies are available including the right to require a price reduction by an appropriate amount if you have experienced a problem with Virgin Fibre caused by Virgin Media’s failure to exercise reasonable care and skill in providing Virgin Fibre to you. To learn more about when legal treatments can be found to you personally visit org that is https: //www. Citizensadvice.uk/
Split agreements connect with your broadband and mobile solutions.
Oomph bundles: Oomph packages consist of a mobile SIM and a speed boost that is broadband. Cellphone SIMs available with a variety of packages, price stated includes 5GB mobile data, limitless mins and texts. Downgrading solution in your bundle may end in lack of bundle discount and/or boosted speeds.
Seven times faster: predicated on quickest widely available advertised download that is average (average rate 516Mbps for M500 Fibre Broadband vs normal rate 67Mbps for BT Superfast Fibre 2 Unlimited and 63Mbps for Sky Fibre Max).
Virgin Media Connect application: needs compatible iOS/Android mobile or tablet. Virgin Cellphone clients: the app will focus on a tool in which a Virgin mobile phone SIM exists and setup happens to be finished. Virgin fiber clients: the software shall focus on a tool where setup happens to be finished making use of My Virgin Media account details. Virgin fiber clients may use the Connect application on as much as 7 products at any one benefit and time from Virgin Media’s WiFi hotspots whilst on an outing. For setup: Cellphone information connection necessary for Virgin Cellphone clients. Internet (mobile information or WiFi) connection necessary for Virgin fiber clients. UK just. Experience differs by location and quantity of users. It’s not at all times feasible to ensure that we’ll have the ability to provide this software on every unit, platform and os version or variant. Terms and conditions use.
WiFi Booster: WiFi Booster available simply https://www.hookupdate.net to qualified clients who we’ve identified (either through a Virgin Media representative or through the Virgin Media Connect application) as having a blackspot in the authorized account target. Eligible clients can get one WiFi Booster per client, available through the software. Qualified clients can get a second booster by calling our service agents. A booster that is third will be granted after a niche site check out has brought spot and it is reliant upon agent evaluation. Boosters are in no additional cost that is monthly Comprehensive House TV / Maxit television customers and above (clients can register My Virgin Media to see if they’re eligible). Month-to-month cost will use in the event that you downgrade to A virgin fibre that is ineligible package. Cost for Virgin Fibre clients that have (or downgrade at any time for you to) other packages is an extra ?3 four weeks for the WiFi that is first Booster and ?2 per extra WiFi Booster, cancellable at any moment on 1 month’ notice. All gear continues to be the home of Virgin Media. It should be came back to us upon demand or perhaps a cost shall use. Hub 3 required.